Frequently Asked Questions
Find answers to commonly asked questions here.
In-stock products are handed to the courier within 24 business hours. Once the order is ready you will receive a tracking number by email.
We accept credit card, bank transfer/EFT, and invoice-based payment for corporate customers. All online transactions are protected with 3D Secure.
All our printing machines are covered by a 24-month manufacturing-and-workmanship warranty starting from the purchase date. Consumables are excluded from the warranty.
In line with the Distance Sales Contract, you have the right to withdraw within 14 days for unused products with intact original packaging. Consumables and made-to-order items are outside the return scope.
You can reach our technical support team by phone, email, or live chat on weekdays between 09:00 and 18:00. Remote support is available for urgent situations.
After logging into your account, you can view current order status, the tracking number, and delivery ETA from the "My Orders" section.
Yes. Send your request via the contact form along with the model of your machine. For parts that are not in stock we will get back to you with a sourcing lead time.
The shipping fee is calculated automatically at the cart step based on the product's desi/kg weight, the delivery city, and the chosen courier. Orders above a certain amount qualify for free shipping.
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If you couldn't find the answer you're looking for, feel free to contact us.
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